Delivery & Processing Delays Due to COVID-19​

As the world continues to take the necessary precautions to combat the global pandemic, we see the impacts this has on shipping. Transportation availability and changing border relations have caused significant delays in shipping across the globe. Many carriers have removed any service guarantees. As always delivery times are estimated and not guaranteed. 

U.S. Shipments
USPS, our partner in conjunction with Canada Post for U.S. shipments (USPS handles all shipments once they arrive in the U.S.) ​have been experiencing delays in shipment processing, tracking and delivery. This is due to reduced domestic airline flight availability and strict safety precautionary measures. In short, delays are expected for all U.S. shipments. Most shipments are being delayed on average by an additional 1-2 business days. Shipments routing through USPS San Francisco are seeing more severe delays on delivery and tracking updates, in some cases by an additional 7-12 days.

Customer Support
​We are also experienced higher than normal volumes of inquiries. We are working as quickly as possible to respond to your requests and we ask for your patience if our response times are delayed. Many thanks for your understanding.

Customer Service

Return Policy 
Bath & Body Products: Our products are carefully formulated and extensively tested on ourselves, and our family and friends before we release them to our customers. We are confident that you will fall in love with the qualities of our soaps, just like we have. If however, you decide that something isn't right about your order (for instance we have sent the wrong item) please get in touch and we will do our best to remedy it as soon as possible. Due to the nature of personal care products we cannot resell them once they have been shipped. For this reason we cannot offer refunds if you change your mind. 
Soap Shaper Design Tools: If you are not 100% satisfied with your Soap Shaper purchase please return your item in original condition within 3 weeks of purchase or 2 weeks of receipt for a full refund minus shipping charges. 

Shipping 
When you place an order your items will be carefully packaged and shipped, usually within 5 business days. Most of our orders are shipped with Canada Post. When you place an order you’ll receive an email confirmation that your order has been received. We offer shipping to you at our cost price or lower, and FREE shipping to Canada, The Unites States of America and Puerto Rico on purchases of $75 or more. Sometimes customs charges apply on orders from outside Canada, so we recommend that you check with your local customs authority to confirm if any tax or duty charges are applicable.

$5 delivery within Vancouver BC, Canada
We are excited to offer local delivery using pedal power within Vancouver for a flat rate of $5. Please note: that we cannot deliver to mailboxes using this method. Be sure to include the full address where you or someone on your behalf can receive your order in person. If you have a preferred weekday or time you can include it in the notes section in the checkout process and we will endeavour to meet it.

FREE Pick-Up at Commercial Drive & East 14th Ave Vancouver BC, Canada
With a little arranging, we can set up a time for you to collect your order. Please let us know if you have a weekday or time that you are aiming for – include those details in the notes section during the checkout process. Once your order is placed we will be in touch to firm up arrangements.

____________________________

Canada
Flat Rate Shipping is CA$12 with delivery in 2 – 9 business days (in most cases) once packaged and shipped.
FREE Shipping for orders CA$75 or more with delivery in 2 – 9 business days (in most cases) once packaged and shipped.

____________________________

USA
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.
Flat Rate Shipping is CA$15 with delivery in 4 – 11 business days (in most cases) once packaged and shipped.
FREE Shipping for orders CA$75 or more ​with delivery in 4 – 11 business days (in most cases) once packaged and shipped.

____________________________

Puerto Rico
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.
​Flat Rate Shipping is CA$15 with delivery in 6 – 14 business days (in most cases) once packaged and shipped.
FREE Shipping for orders CA$75 or more ​with delivery in 6 – 14 business days (in most cases) once packaged and shipped.

____________________________

Australia
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$55 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$22 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air– starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

Austria
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air– starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

China (Hong Kong)
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$18 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air– starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

China (Mainland)
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$58 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Small Packet International Air– starting at CA$15 – No Tracking – 13 to 18 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

Croatia
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air– starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

Finland
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air– starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

France
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

Germany
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

Ireland
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

Israel
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$66 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$27 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

Italy
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

Japan
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$50 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$21 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

Netherlands
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

New Zealand 
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$57 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$24 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air – starting at CA$14 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

Philippines
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$55 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$24 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air – starting at CA$14 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

Portugal
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

South Korea
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$50 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$21 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

Switzerland
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

United Kingdom
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet International Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.

____________________________

Rest of the World
International shipping rates vary based on weight and delivery can take between 5 days and 12 weeks to arrive depending on where you are located. Please contact us for a shipping quote. When you place an order and shipping to your destination is less than the prices outlined below, a refund will be provided once your order is shipped.
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.

• Tracked Packet – starting at CA$65 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped