Customer Service
Return Policy
Bath & Body Products: Our products are carefully formulated and extensively tested on ourselves, and our family and friends before we release them to our customers. We are confident that you will fall in love with the qualities of our soaps, just like we have. If however, you decide that something isn't right about your order (for instance we have sent the wrong item) please get in touch and we will do our best to remedy it as soon as possible. Due to the nature of personal care products we cannot resell them once they have been shipped. For this reason we cannot offer refunds if you change your mind.
Soap Shapers: If you are not 100% satisfied with your Soap Shaper purchase please return your item in original condition within 3 weeks of purchase for a full refund minus shipping charges.
Shipping
When you place an order your items will be carefully packaged and shipped within 5 business days. Most of our orders are shipped with Canada Post. When you place an order you’ll receive an email confirmation that your order has been received. We offer shipping to you at our cost price or lower, and FREE shipping to Canada, The Unites States of America and Puerto Rico on purchases of $75 or more. Sometimes customs charges apply on orders from outside Canada, so we recommend that you check with your local customs authority to confirm if any tax or duty charges are applicable.
$5 delivery within Vancouver BC, Canada
We are excited to offer local delivery using pedal power within Vancouver for a flat rate of $5. Please note: that we cannot deliver to mailboxes using this method. Be sure to include the full address where you or someone on your behalf can receive your order in person. If you have a preferred weekday or time you can include it in the notes section in the checkout process and we will endeavour to meet it.
FREE Pick-Up at Commercial Drive & East 14th Ave Vancouver BC, Canada
With a little arranging, we can set up a time for you to collect your order. Please let us know if you have a weekday or time that you are aiming for – include those details in the notes section during the checkout process. Once your order is placed we will be in touch soon to firm up arrangements.
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Canada
Flat Rate Shipping is CA$12 with delivery in 2 – 9 business days (in most cases) once packaged and shipped.
FREE Shipping for orders CA$75 or more with delivery in 2 – 9 business days (in most cases) once packaged and shipped.
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USA
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Flat Rate Shipping is CA$15 with delivery in 4 – 11 business days (in most cases) once packaged and shipped.
FREE Shipping for orders CA$75 or more with delivery in 4 – 11 business days (in most cases) once packaged and shipped.
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Puerto Rico
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Flat Rate Shipping is CA$15 with delivery in 6 – 14 business days (in most cases) once packaged and shipped.
FREE Shipping for orders CA$75 or more with delivery in 6 – 14 business days (in most cases) once packaged and shipped.
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Australia
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Soap Shapers Xpresspost – with tracking – 5 business days (in most cases) once packaged and shipped.
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Germany
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Soap Shapers Xpresspost – with tracking – 5 business days (in most cases) once packaged and shipped.
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Israel
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Soap Shapers Xpresspost – with tracking – 8 business days (in most cases) once packaged and shipped.
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Japan
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Soap Shapers Xpresspost – with tracking – 5 business days (in most cases) once packaged and shipped.
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Philippines
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Soap Shapers Xpresspost – with tracking – 7 business days (in most cases) once packaged and shipped.
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South Korea
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Soap Shapers Xpresspost – with tracking – 6 business days (in most cases) once packaged and shipped.
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Rest of the World
International shipping rates vary depending on weight and delivery can take between 5 days and 12 weeks to arrive depending on where you are located. Please contact us for a shipping quote. We are working hard to offer the most cost effective shipping prices available. A rough guide on pricing is provided below.
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Bath & Body Products: Our products are carefully formulated and extensively tested on ourselves, and our family and friends before we release them to our customers. We are confident that you will fall in love with the qualities of our soaps, just like we have. If however, you decide that something isn't right about your order (for instance we have sent the wrong item) please get in touch and we will do our best to remedy it as soon as possible. Due to the nature of personal care products we cannot resell them once they have been shipped. For this reason we cannot offer refunds if you change your mind.
Soap Shapers: If you are not 100% satisfied with your Soap Shaper purchase please return your item in original condition within 3 weeks of purchase for a full refund minus shipping charges.
Shipping
When you place an order your items will be carefully packaged and shipped within 5 business days. Most of our orders are shipped with Canada Post. When you place an order you’ll receive an email confirmation that your order has been received. We offer shipping to you at our cost price or lower, and FREE shipping to Canada, The Unites States of America and Puerto Rico on purchases of $75 or more. Sometimes customs charges apply on orders from outside Canada, so we recommend that you check with your local customs authority to confirm if any tax or duty charges are applicable.
$5 delivery within Vancouver BC, Canada
We are excited to offer local delivery using pedal power within Vancouver for a flat rate of $5. Please note: that we cannot deliver to mailboxes using this method. Be sure to include the full address where you or someone on your behalf can receive your order in person. If you have a preferred weekday or time you can include it in the notes section in the checkout process and we will endeavour to meet it.
FREE Pick-Up at Commercial Drive & East 14th Ave Vancouver BC, Canada
With a little arranging, we can set up a time for you to collect your order. Please let us know if you have a weekday or time that you are aiming for – include those details in the notes section during the checkout process. Once your order is placed we will be in touch soon to firm up arrangements.
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Canada
Flat Rate Shipping is CA$12 with delivery in 2 – 9 business days (in most cases) once packaged and shipped.
FREE Shipping for orders CA$75 or more with delivery in 2 – 9 business days (in most cases) once packaged and shipped.
____________________________
USA
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Flat Rate Shipping is CA$15 with delivery in 4 – 11 business days (in most cases) once packaged and shipped.
FREE Shipping for orders CA$75 or more with delivery in 4 – 11 business days (in most cases) once packaged and shipped.
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Puerto Rico
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Flat Rate Shipping is CA$15 with delivery in 6 – 14 business days (in most cases) once packaged and shipped.
FREE Shipping for orders CA$75 or more with delivery in 6 – 14 business days (in most cases) once packaged and shipped.
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Australia
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Soap Shapers Xpresspost – with tracking – 5 business days (in most cases) once packaged and shipped.
- Flat Rate – CA$60.00 per order
- 1 to 5 Shapers – CA$24.00
- 6 to 20 Shapers – CA$40.00
- 21 + Shapers – CA$55.00
- 1 items to 5 Shapers – CA$15.00
- 6 items to 20 Shapers – CA$30.00
- 21 + Shapers – CA$40.00
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Germany
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Soap Shapers Xpresspost – with tracking – 5 business days (in most cases) once packaged and shipped.
- Flat Rate – CA$55.00 per order
- 1 to 5 Shapers – CA$25.00
- 6 to 20 Shapers – CA$30.00
- 21 + Shapers – CA$35.00
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Israel
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Soap Shapers Xpresspost – with tracking – 8 business days (in most cases) once packaged and shipped.
- Flat Rate – CA$60.00 per order
- Flat Rate – CA$25.00 per order
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Japan
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Soap Shapers Xpresspost – with tracking – 5 business days (in most cases) once packaged and shipped.
- Flat Rate – CA$60.00 per order
- 1 to 5 Shapers – CA$24.00
- 6 to 20 Shapers – CA$35.00
- 21 + Shapers – CA$50.00
- 1 to 5 Shapers – CA$15.00
- 6 to 20 Shapers – CA$30.00
- 21 + Shapers – CA$40.00
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Philippines
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Soap Shapers Xpresspost – with tracking – 7 business days (in most cases) once packaged and shipped.
- Flat Rate – CA$65.00 per order
- 1 to 5 Shapers – CA$15.00
- 6 to 20 Shapers – CA$30.00
- 21 + Shapers – CA$40.00
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South Korea
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Soap Shapers Xpresspost – with tracking – 6 business days (in most cases) once packaged and shipped.
- 1 to 20 Shapers - CA$48.00
- 21 + Shapers - CA$62.00
- 1 to 20 Shapers - CA$35.00
- 21 + Shapers - CA$52.00
- 1 to 3 Shapers - CA$12.00
- 4 to 7 Shapers - CA$22.00
- 8 + Shapers - CA$39.00
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Rest of the World
International shipping rates vary depending on weight and delivery can take between 5 days and 12 weeks to arrive depending on where you are located. Please contact us for a shipping quote. We are working hard to offer the most cost effective shipping prices available. A rough guide on pricing is provided below.
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
- Shipping for Soap Shapers ONLY tracked shipping starts at CA$65.00 with delivery in 12 business days (in most cases) once packaged and shipped.
- Shipping for 1 to 5 soaps is CA$65.00 with delivery in 2 – 12 weeks (in most cases) once packaged and shipped.
- Shipping for 6 to 10 soaps is CA$70.00 with delivery in 2 – 12 weeks (in most cases) once packaged and shipped.
- Shipping for 11 to 15 soaps is CA$75.00 with delivery in 2 – 12 weeks (in most cases) once packaged and shipped.