SHIPPING UPDATE

Please note that our shipping is not interrupted by the Canada Post strike. All orders are shipped through Chit Chats, USPS or GTA at this time. Orders shipping to a remote/rural Canadian locations or PO Boxes will be shipped via Canada Post and may have longer delivery times due to the strike. 

Customer Service

​Return Policy 
Soap Shaper Design Tools 
If, for any reason, you are not 100% satisfied with your Soap Shaper purchase, we have a Return Policy in place to ensure a hassle-free return process. You can review our Return Policy in full detail here > To initiate a return, please contact our customer support team by sending a reply to your order confirmation email. Once your return request has been reviewed by our team please return your item/s in original, unused condition and in the original packaging within three (3) weeks of purchase or two (2) weeks of receipt for a full refund minus shipping charges and processing fees. A 15% restocking fee is applicable to cover our costs for refund processing and restocking the returned items. We reserve the right to deduct a shipping fee if the goods were originally shipped free or with our discounted flat-rate shipping as part of our discounted shipping program.

We have two (2) return locations for your convenience:

RETURNS CANADA
Please use the following address:

Love Your Suds Returns
#209 - 2910 Commercial Drive
Vancouver, BC V5N 4C9
Canada
​
Select shipping type/purpose:
​Return/Warranty

​RETURNS USA
Please use the following address:

Love Your Suds Returns
15621 W 87th St Parkway #200,
Lenexa, KS 66219
USA

​Select shipping type/purpose:
​Return/Warranty

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Cancellation Policy 
We understand that circumstances may arise where you need to cancel your order. To ensure a fair and transparent cancellation process, we have established our cancellation policy which you can review in detail here >

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Missing or Damaged Items 
We take great care in preparing your packages, but human error happens sometimes, and mail delivery can be unexpectedly rough occasionally. If something is missing or damaged, simply reach out by replying to your order confirmation email within three (3) weeks of purchase or two (2) weeks of receipt. Photo/s of the following must be included:

Your entire package, including all contents: 

• All Love Your Suds Products included
• The box your package came in – Please show the inside of the box and any writing noted on the inside of the box
• All other packaging items (including tissue, padding, packaging peanuts, etc.)
• Your paper receipt with handwritten notes
• Zip-lock and/or glassine bag with ThankReview card and any extras

Please note: replacements can only be provided within this timeframe and with photo/s of all the items listed above being provided; otherwise, we cannot confirm what was received or damaged or that an item wasn't accidentally discarded with the packaging.

Please also note: If the item's value is less than the cost to ship it, you have the choice of receiving a refund or we can include a replacement with your next order. If you choose the latter, a coupon code will be provided to you.

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Shipping 
When you place an order your items will be carefully packaged and shipped, usually within 5 business days. Most of our orders are shipped with Canada Post/USPS. When you place an order you’ll receive an email confirmation that your order has been received. We offer shipping to you at our cost price or lower, and FREE shipping to Canada, The Unites States of America and Puerto Rico on purchases of $175. Sometimes customs charges apply on orders from outside Canada, so we recommend that you check with your local customs authority to confirm if any tax or duty charges are applicable.

International Shipping Options
​(availability varies depending on your country – refer to list below)

• Xpresspost – Fastest – includes tracking + insurance
• Tracked Packet – includes tracking + insurance
• Small Packet Air – No Tracking – Please note: No responsibility can be taken for items shipped without tracking
• DHL – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order

FREE Pick-Up at Commercial Drive & East 14th Ave Vancouver BC, Canada
With a little arranging, we can set up a time for you to collect your order. Please let us know if you have a weekday or time that you are aiming for – include those details in the notes section during the checkout process. Once your order is placed we will be in touch to firm up arrangements.

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Canada

• FREE Shipping for orders CA$175
• Flat Rate Shipping CA$22 with delivery in 5 – 11 business days
• Real-time Rates with Canada Post Shipping and delivery in 2 – 9 business days

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USA
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• FREE Shipping for orders CA$175
• Real-time Shipping Rates with delivery in 5 – 11 business days
• Flat Rate Shipping is CA$22 with delivery in 5 – 11 business days
• Priority Shipping with delivery in 4 – 6 business days

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Puerto Rico
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• FREE Shipping for orders CA$175
• Real-time Shipping Rates with delivery in 5 – 11 business days
• Flat Rate Shipping is CA$22 with delivery in 5 – 11 business days
• Priority Shipping with delivery in 4 – 6 business days

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Australia
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$55 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$22 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air– starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• ​DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Austria
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air– starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Brazil
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$78 – with tracking – 20 to 36 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$30 – with tracking – 20 to 65 business days (in most cases) once packaged and shipped
• Small Packet Air– starting at CA$15 – No Tracking – 20 to 65 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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China (Hong Kong)
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$18 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air– starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Colombia
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$70 – with tracking – 15-25 business days (in most cases) once packaged and shipped.
• Small Packet Air– starting at CA$13 – No Tracking – 20 to 30 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Croatia
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air– starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Finland
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air– starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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France
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Germany
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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India
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$61 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Small Packet Air– starting at CA$13 – No Tracking – 13 to 18 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Ireland
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Israel
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$66 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$27 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Italy
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Japan
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$50 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$21 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Mexico
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$65 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Small Packet Air – starting at CA$15 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Netherlands
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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New Zealand 
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$57 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$24 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air – starting at CA$14 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Philippines
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$55 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$24 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air – starting at CA$14 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Poland
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$70 – with tracking – 15 to 20 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$30 – with tracking – 18 to 25 business days (in most cases) once packaged and shipped
• Small Packet Air – starting at CA$15 – No Tracking – 22 to 35 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Portugal
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Papua New Guinea
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.​

• Small Packet Air – starting at CA$17 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Singapore
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.​

• Xpresspost – starting at CA$78 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$29 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air – starting at CA$17 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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South Africa
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.​

• Small Packet Air – starting at CA$15 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.
  
  
  

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South Korea
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$50 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$21 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Switzerland
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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United Kingdom
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for your shipment, please include the details in the notes section during checkout.

• Xpresspost – starting at CA$46 – with tracking – 4 to 7 business days (in most cases) once packaged and shipped.
• Tracked Packet – starting at CA$20 – with tracking – 6 to 10 business days (in most cases) once packaged and shipped
• Small Packet Air – starting at CA$13 – No Tracking – 13 to 16 business days (in most cases) once packaged and shipped. Please note: No responsibility can be taken for items shipped without tracking.
• DHL  – includes tracking + insurance – Available upon request. Please contact us to discuss before placing your order.

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Rest of the World
International shipping rates vary based on weight and delivery can take between 5 days and 12 weeks to arrive depending on where you are located. Please contact us for a shipping quote. When you place an order and shipping to your destination is less than the prices outlined below, a refund will be provided once your order is shipped.
Please contact your customs authority to find out if any additional import fees or taxes will be charged. If you have any specific requirements for the labelling of your shipment, please include the details in the notes section during checkout.