Customer Service
Return Policy
All our products are carefully formulated and extensively tested on ourselves, and our family and friends before we release them to our customers. We are confident that you will fall in love with the qualities of our soaps, just like we have. If however, you decide that something isn't right about your order (for instance we have sent the wrong item) please get in touch and we will do our best to remedy it as soon as possible. Due to the nature of personal care products we cannot resell them once they have been shipped. For this reason we cannot offer refunds if you change your mind.
Shipping
When you place an order your items will be carefully packaged and shipped within 5 business days. Most of our orders are shipped with Canada Post. When you place an order you’ll receive an email confirmation that your order has been received. We offer shipping to you at our cost price, with free shipping to Canada and The Unites States of America on purchases of 21 soaps or more. Sometimes customs charges apply on orders from outside Canada, so we recommend that you check with your local customs authority to confirm if any tax or duty charges are applicable.
$5 delivery within Vancouver BC, Canada
We are excited to offer local delivery using pedal power within Vancouver for a flat rate of $5. Please note: that we cannot deliver to mailboxes using this method. Be sure to include the full address where you or someone on your behalf can receive your order in person. If you have a preferred weekday or time you can include it in the notes section in the checkout process and we will endeavour to meet it.
FREE Pick-Up in Commercial Drive or Gastown BC, Canada
With a little arranging, we can set up a time for you to collect your order in either Commercial Drive or Gastown. Please let us know your preferred location and if you have a weekday or time you are aiming for, include that too in the notes section of the checkout process and we will be in touch soon to firm up arrangements.
Canada
Flat Rate Shipping of CA$12 with delivery in 2 – 10 business days (in most cases) once packaged and shipped.
FREE Shipping for orders CA$75 or more with delivery in 2 – 10 business days (in most cases) once packaged and shipped.
USA
Flat Rate Shipping of CA$15 with delivery in 4 – 12 business days (in most cases) once packaged and shipped.
FREE Shipping for orders CA$75 or more with delivery in 4 – 12 business days (in most cases) once packaged and shipped.
International
International shipping rates vary depending on weight and delivery can take between 2 and 12 weeks to arrive depending on where you are located. Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Shipping for 1 to 5 soaps is CA$40.00 with delivery in 2 – 12 weeks (in most cases) once packaged and shipped.
Shipping for 6 to 10 soaps is CA$60.00 with delivery in 2 – 12 weeks (in most cases) once packaged and shipped.
Shipping for 11 to 15 soaps is CA$70.00 with delivery in 2 – 12 weeks (in most cases) once packaged and shipped.
Please contact us directly if you are interested in ordering more than 15 soaps.
All our products are carefully formulated and extensively tested on ourselves, and our family and friends before we release them to our customers. We are confident that you will fall in love with the qualities of our soaps, just like we have. If however, you decide that something isn't right about your order (for instance we have sent the wrong item) please get in touch and we will do our best to remedy it as soon as possible. Due to the nature of personal care products we cannot resell them once they have been shipped. For this reason we cannot offer refunds if you change your mind.
Shipping
When you place an order your items will be carefully packaged and shipped within 5 business days. Most of our orders are shipped with Canada Post. When you place an order you’ll receive an email confirmation that your order has been received. We offer shipping to you at our cost price, with free shipping to Canada and The Unites States of America on purchases of 21 soaps or more. Sometimes customs charges apply on orders from outside Canada, so we recommend that you check with your local customs authority to confirm if any tax or duty charges are applicable.
$5 delivery within Vancouver BC, Canada
We are excited to offer local delivery using pedal power within Vancouver for a flat rate of $5. Please note: that we cannot deliver to mailboxes using this method. Be sure to include the full address where you or someone on your behalf can receive your order in person. If you have a preferred weekday or time you can include it in the notes section in the checkout process and we will endeavour to meet it.
FREE Pick-Up in Commercial Drive or Gastown BC, Canada
With a little arranging, we can set up a time for you to collect your order in either Commercial Drive or Gastown. Please let us know your preferred location and if you have a weekday or time you are aiming for, include that too in the notes section of the checkout process and we will be in touch soon to firm up arrangements.
Canada
Flat Rate Shipping of CA$12 with delivery in 2 – 10 business days (in most cases) once packaged and shipped.
FREE Shipping for orders CA$75 or more with delivery in 2 – 10 business days (in most cases) once packaged and shipped.
USA
Flat Rate Shipping of CA$15 with delivery in 4 – 12 business days (in most cases) once packaged and shipped.
FREE Shipping for orders CA$75 or more with delivery in 4 – 12 business days (in most cases) once packaged and shipped.
International
International shipping rates vary depending on weight and delivery can take between 2 and 12 weeks to arrive depending on where you are located. Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Shipping for 1 to 5 soaps is CA$40.00 with delivery in 2 – 12 weeks (in most cases) once packaged and shipped.
Shipping for 6 to 10 soaps is CA$60.00 with delivery in 2 – 12 weeks (in most cases) once packaged and shipped.
Shipping for 11 to 15 soaps is CA$70.00 with delivery in 2 – 12 weeks (in most cases) once packaged and shipped.
Please contact us directly if you are interested in ordering more than 15 soaps.