Cancellation Policy

At Love Your Suds, we strive to provide excellent service and customer satisfaction. We understand that circumstances may arise where you need to cancel your order. To ensure a fair and transparent cancellation process, we have established the following cancellation policy:

1. Eligibility for Cancellation: Cancellations can only be accepted before an order has been shipped. If your order contains made-to-order items, a cancellation request can only be accepted before production has begun on your items. Once the order has been shipped or production has started, we are unable to accommodate cancellations.
2. Requesting a Cancellation: If you wish to cancel your order, please promptly reply to your order confirmation email. This will initiate the cancellation process. Our customer support team will review your request and take appropriate action.
3. Processing Fees: We reserve the right to deduct processing fees associated with issuing a refund for canceled orders. These fees may include transaction costs, administrative expenses, or any other costs incurred during the order processing. The exact amount of the processing fees will be communicated to you upon cancellation and will be deducted from the refund amount.
4. Refund Process: Once your cancellation request has been approved, we will initiate the refund process. Refunds will be issued using the original payment method used during the purchase. Please note that it may take several business days for the refund to be processed and reflected in your account, depending on your payment provider.
5. Exceptions: In certain cases, such as situations where the item is defective or damaged upon receipt, we may consider cancellations or refunds even after the order has been shipped. Please contact our customer support team as soon as possible in such circumstances, providing detailed information and supporting evidence.
6. Communication and Updates: We will maintain clear and open communication with you throughout the cancellation process. Our customer support team will keep you informed about the status of your cancellation request, any processing fees, and the refund timeline.
7. Modifications to the Policy: We reserve the right to modify or update this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed about any revisions.

By placing an order with Love Your Suds, you acknowledge and agree to abide by this cancellation policy. We appreciate your understanding and cooperation. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.

Note: This cancellation policy is provided as a general guideline. Specific terms and conditions may apply to certain products or services. Please refer to the product/service description or contact our customer support for more information.