Frequently Asked Questions
Ordering & Shipping
How long does order processing take?
Most Love Your Suds tools are made to order. While many orders are completed within 1 week, please allow up to 2 weeks for larger orders containing multiple items.
For ready-made and in-stock items, order processing is typically 2–3 business days.
To help keep production times as short as possible, I regularly restock popular designs as current orders are completed.
Current production updates, holiday notices, and shipping announcements are always posted at the top of the website.
If you have a deadline or special request, feel free to reach out via the Contact Us page to inquire about current processing times, expedited production (when available and subject to an additional fee), or faster shipping options.
For ready-made and in-stock items, order processing is typically 2–3 business days.
To help keep production times as short as possible, I regularly restock popular designs as current orders are completed.
Current production updates, holiday notices, and shipping announcements are always posted at the top of the website.
If you have a deadline or special request, feel free to reach out via the Contact Us page to inquire about current processing times, expedited production (when available and subject to an additional fee), or faster shipping options.
Do you ship to my location?
Love Your Suds ships worldwide from Vancouver, Canada.
Shipping options, rates, estimated delivery times, customs information, and other important details can vary, depending on your location.
For the most current shipping information, please visit the Customer Service page.
If you're unsure whether shipping is available to your area or have a special request, feel free to reach out through the Contact Us page.
Shipping options, rates, estimated delivery times, customs information, and other important details can vary, depending on your location.
For the most current shipping information, please visit the Customer Service page.
If you're unsure whether shipping is available to your area or have a special request, feel free to reach out through the Contact Us page.
Do you offer local pickup?
Yes! FREE local pickup is available in Vancouver, British Columbia.
Pickup is by appointment only and must be arranged in advance. If you're interested in local pickup, please contact me before placing your order so we can confirm availability and coordinate the details.
Once arrangements have been made, Canadian customers can select the pickup option during checkout. International customers will be provided with a coupon code to remove shipping charges.
For everyone's safety and convenience, pickup times are scheduled individually and are available during regular business hours.
Pickup is by appointment only and must be arranged in advance. If you're interested in local pickup, please contact me before placing your order so we can confirm availability and coordinate the details.
Once arrangements have been made, Canadian customers can select the pickup option during checkout. International customers will be provided with a coupon code to remove shipping charges.
For everyone's safety and convenience, pickup times are scheduled individually and are available during regular business hours.
Can I combine orders to save on shipping?
In many cases, yes!
If you've recently placed an order and would like to add additional items, please reply to your original order confirmation email before placing your second order.
If your original order has not yet shipped, I can usually combine the orders and help you avoid paying shipping charges twice. In some cases, an additional fee may apply if the combined order requires a larger package or exceeds the original shipping weight.
Once I confirm that your orders can be combined, I'll provide instructions for placing the additional order.
If your original order has already shipped, the orders will need to be processed separately.
If you've recently placed an order and would like to add additional items, please reply to your original order confirmation email before placing your second order.
If your original order has not yet shipped, I can usually combine the orders and help you avoid paying shipping charges twice. In some cases, an additional fee may apply if the combined order requires a larger package or exceeds the original shipping weight.
Once I confirm that your orders can be combined, I'll provide instructions for placing the additional order.
If your original order has already shipped, the orders will need to be processed separately.
I have a coupon code. Where do I enter it?
In many cases, yes!
If you've recently placed an order and would like to add additional items, please reply to your original order confirmation email before placing your second order.
If your original order has not yet shipped, I can usually combine the orders and help you avoid paying shipping charges twice. In some cases, an additional fee may apply if the combined order requires a larger package or exceeds the original shipping weight.
Once I confirm that your orders can be combined, I'll provide instructions for placing the additional order.
If your original order has already shipped, the orders will need to be processed separately.
If you've recently placed an order and would like to add additional items, please reply to your original order confirmation email before placing your second order.
If your original order has not yet shipped, I can usually combine the orders and help you avoid paying shipping charges twice. In some cases, an additional fee may apply if the combined order requires a larger package or exceeds the original shipping weight.
Once I confirm that your orders can be combined, I'll provide instructions for placing the additional order.
If your original order has already shipped, the orders will need to be processed separately.
What size Tool do I need?
The size of the Soap Scraper, Kaleidoscope or KaleidoSwirl™ Tool you need depends on the size of the mold you are using. The same goes for Soap Stamps, and for Extruder Discs, they depend on the size of the Extruder you are using. The first step is to measure the inside dimensions of your mold. I do recommend taking measurements yourself because the measurements included on suppliers are not always accurate. This is particularly true for Amazon sellers who are often selling items that they have never seen in person. Also worth noting; if you are using a Pringles can as a column mold, they come in a few sizes depending on where you purchased it and when. To make help make things easy, I prepared a simple guide to measuring your both loaf and column molds here >
Do you ship to my location?
Yes! Shipping is available worldwide via Canada Post or DHL. In most cases you'll be able to use the cart to get a quote for shipping to your location. Simply add the items you would like and start the checkout process. Once you have entered your shipping address the shipping option available will be displayed in ascending order. You can learn more about shipping here > and if you have any questions, or would like to use DHL, feel free to reach out via the CONTACT page >
How do I qualify for free shipping?
FREE SHIPPING is currently available for orders shipping to Canada, the USA or Puerto Rico. Once your order reaches the minimum value to qualify for FREE SHIPPING it will be automatically available for you to select during checkout. Click here > for more details on FREE SHIPPING.
Do you offer custom sizing?
Need a specific size for your mold? I offer FREE custom sizing in PLA for both Scraper-style and Pull-Through Shapers. Click on the links to browse the items currently available.
How do I qualify for the "thankreview" discount?
With every review you share on the website, you qualify for a 5% discount towards your next purchase (up to 15% off). To redeem: use coupon code THANKREVIEW, and include your previous order number/s for the products you reviewed in the notes section during checkout. Once your last order/s and review/s are verified, any additional discounts will be applied up to 15% off per order.
Please note: each review qualifies for one time for a 5% discount. All additional discounts will be applied as a refund after your order is shipped. If your order qualifies for FREE shipping and the additional discounts reduce your total to below the FREE shipping threshold, we will contact you to confirm which FREE offer you would prefer to apply to your order.
Please note: each review qualifies for one time for a 5% discount. All additional discounts will be applied as a refund after your order is shipped. If your order qualifies for FREE shipping and the additional discounts reduce your total to below the FREE shipping threshold, we will contact you to confirm which FREE offer you would prefer to apply to your order.
Something is missing or damaged; what do I do?
We take great care in preparing your packages, but human error happens sometimes, and mail delivery can be unexpectedly rough occasionally. If something is missing or damaged, simply reach out by replying to your order confirmation email within three (3) weeks of purchase or two (2) weeks of receipt. Photo/s of the following must be included:
Your entire package, including all contents:
Please note: replacements can only be provided within this timeframe and with photo/s of all the items listed above being provided; otherwise, we cannot confirm what was received or damaged or that an item wasn't accidentally discarded with the packaging.
Please also note: If the item's value is less than the cost to ship it, you have the choice of receiving a refund or we can include a replacement with your next order. If you choose the latter, a coupon code will be provided to you.
Your entire package, including all contents:
- All Love Your Suds Products included
- The box your package came in – Please show the inside of the box and any writing noted on the inside of the box
- All other packaging items (including tissue, padding, packaging peanuts, etc.)
- Your paper receipt with handwritten notes
- Zip-lock and/or glassine bag with ThankReview card and any extras
Please note: replacements can only be provided within this timeframe and with photo/s of all the items listed above being provided; otherwise, we cannot confirm what was received or damaged or that an item wasn't accidentally discarded with the packaging.
Please also note: If the item's value is less than the cost to ship it, you have the choice of receiving a refund or we can include a replacement with your next order. If you choose the latter, a coupon code will be provided to you.
WHAT IS YOUR RETURN POLICY?
If you are not 100% satisfied with your Soap Shaper purchase, please return your item/s in original condition within three (3) weeks of purchase or two (2) weeks of receipt for a full refund minus shipping charges. Click here > for details on how to initiate the return process. We have 2 return locations for your convenience:
|
RETURNS CANADA
Please use the following address: Love Your Suds Returns PO Box 78083 Vancouver RPO Grandview Vancouver, BC V5N 5W1 Canada Select shipping type/purpose: Return/Warranty |
RETURNS USA
Please use the following address: Love Your Suds Returns 15621 W 87th St Parkway #200, Lenexa, KS 66219 USA Select shipping type/purpose: Return/Warranty |
I have a coupon code – Where DO I add it?
A coupon code can be added to your order in the following two (2) locations.
Option one is recommended, as it expedites the checkout process:
Option one is recommended, as it expedites the checkout process:
OPTION 1: In the Cart
OPTION 2: In the Payment Section
Do you offer custom soap tool design?
Yes! I occasionally collaborate with fellow makers to create custom soap tools, and offer two pathways depending on your goals:
1. Exclusive & Custom--For makers seeking a fully bespoke solution
Includes:
– Concept development to bring your unique idea to life
– Custom scrapers and/or stamps, designed to suit your mold and workflow
– Production in PLA or Acrylic (your choice)
– Compatible with or without the Universal Guide Bar
– Optional: Universal Guide Bar and/or stamp(s)
Pricing: Quoted based on my hourly design rate, plus materials, tooling, production, and shipping
2. Collaborative Design--For makers who want to inspire a new design in my shop
Includes:
– Concept development based on your idea, brought to life through my design lens
– Custom scrapers and/or stamps
– My design expertise to ensure optimal function
– Acrylic scrapers + PLA stamps
– Universal Guide Bar included
– Featured across my website and social media, with credit and links to you
Pricing: Shipping cost only
Note: With this option, I retain exclusive rights to offer the tools in my shop. Designs must align with my creative direction and resonate with my customer base to proceed.
💡 Have a tool idea you’d love to bring to life?
Reach out here and tell me a bit about your vision—I’d love to hear from you!
1. Exclusive & Custom--For makers seeking a fully bespoke solution
Includes:
– Concept development to bring your unique idea to life
– Custom scrapers and/or stamps, designed to suit your mold and workflow
– Production in PLA or Acrylic (your choice)
– Compatible with or without the Universal Guide Bar
– Optional: Universal Guide Bar and/or stamp(s)
Pricing: Quoted based on my hourly design rate, plus materials, tooling, production, and shipping
2. Collaborative Design--For makers who want to inspire a new design in my shop
Includes:
– Concept development based on your idea, brought to life through my design lens
– Custom scrapers and/or stamps
– My design expertise to ensure optimal function
– Acrylic scrapers + PLA stamps
– Universal Guide Bar included
– Featured across my website and social media, with credit and links to you
Pricing: Shipping cost only
Note: With this option, I retain exclusive rights to offer the tools in my shop. Designs must align with my creative direction and resonate with my customer base to proceed.
💡 Have a tool idea you’d love to bring to life?
Reach out here and tell me a bit about your vision—I’d love to hear from you!
Have another question?
Feel free to reach out via the CONTACT form here >
Feel free to reach out via the CONTACT form here >
